Question 1

How Does Kahaani Box work?

Accepted Answer

Kahaani Box is a physical library in Bangalore which also provides doorstep delivery ALL OVER INDIA through online portal. You can place your orders on the portal and physical books get delivered at your doorstep.

Question 2

Will all the books be delivered together?

Accepted Answer

Yes. All books as per your chosen plan will be delivered together for a month. Your monthly subscription starts the day books are delivered to you.

Question 3

Can I get more books deliverd in a month if I finish my books beofre the month ends?

Accepted Answer

Yes. You can renew and pay your monthly subscription and take   another set within the same month.

Question 4

What are the delivery charges?

Accepted Answer

There are no extra delivery charges. The subscription rates mentioned above include one time delivery and pickup charges.

Question 5

Can I reissue some books if I haven't finsihed reading them by month end?

Accepted Answer

Yes. You can request to reissue the books. If you want to reissue some books, we arrange pickup for the remaining books and send equal number of books in the next set. However, if you want to reissue the entire set for another month then basic reading charges will be applicable for the subsequent months.

Question 6

How do I choose the books?

Accepted Answer

You can browse through our online library and add available books of your choice to the cart and place the order. You can add the unavailable books to your wishlist and order them when they are available again the library. Click here to visit the library.

Question 7

Can I get book recommendations from the library?

Accepted Answer

Yes! We absolutely love curating book sets for kids. We would like to understand the child's reading level and preferences before preparing the set.

Question 8

How are the books picked up at the month end?

Accepted Answer

We arrange pickup from your doorstep once the subscription ends.

Question 9

How do I subscribe?

Accepted Answer

Choose the suitable plan under the "Plans" section and add books to your cart and place the order. Sit back and we will deliver the books.

Question 10

How do I Pay?

Accepted Answer

Payment is currenlty accepted via GooglePay, PhonePe, PayTm and Net Banking. Kindly contact 99008 38500 for more details.

Question 11

Can I pause my subscription?

Accepted Answer

Yes. Once the books are returned you can opt to pause the subscription and not take books the following month.

Question 12

How can I close my subscription?

Accepted Answer

Once the books are returned you can request closure of subscription and we process refund of deposit within 7 working days.

Question 13

What should I do if the issued book gets damaged or lost ?

Accepted Answer

If an issued book that you have gets lost, please call us on our contact number. We will adjust the value of the book from your security deposit and also a differential amount will be collected based on cost price of the book.

Question 14

How can I change my subscription plan?

Accepted Answer

Please call us on our contact number for any change in plan or updating delivery address or contact details.

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